Dear Kevin, We can't begin to tell you how much your kindness and generosity meant to us yesterday! We were strangers to you, and yet you took so much time to help us and get the job done on our truck. Even if the day was very difficult for us, and we were very disappointed not to get to Yosemite-- your smile, handshake, and greeting from the minute we saw you made us feel welcome, and we knew we were in good hands. How fortunate you customers and employees are to have you! Will you please thank your, staff in the parts department for helping us, especially Victor, and what would we have done without Steve, your fantastic technician, who work tirelessly, and overtime to fix the truck. We are excited and hopeful to get to Yosemite today! Thanks again, Cathy and Fred

Hi Brian, Thanks for your help last Wednesday when I bought the RAV4. I appreciated your friendly and non pressure manner.Your not being the sterio type of a used car salesman was a pleasant surprise. Wishing you continued success! Marianne Sonntag

Kevin, Raul and Yancy. Just a note of thanks for the first pleasurable experience I have ever had buying a car. I love my MKX. you will see us again on our next purchase. Laurie Daw P.S. The roses are beautiful. Thanks

"We purchased our car on a Sunday night. The owner came by the dealership to thank us for buying a car. We appreciated the gesture. Everyone was very nice." Kimberly Goodwin, Fairfield, CA

This is the fifth vehicle I have purchased from Napa Ford(once Magnussin, then Lithia). The other four were all Taurus which I planned on getting, but was convinced this Mercury Sable is the same thing. Very nice car. I know a number of people in this dealership by now and they have consistently been helpful, courteous, and efficient

I was very impressed by the friendly service and professionalizm of everyone at Napa Lincoln Ford. When I drove my beautiful new car off the lot, I felt like part of their family and confident that they would continue to provide a very high level of service.

The technician was very knowledgable in helping find my problem and type of connection. I was very pleased when I picked my car up after repairs and it was washed and clean.

Excellent Personnel

I was very pleased with service. It was surprising everything went so smoothly.Everyone was very courtious, they made me feel comfortible and if I had to leave my truck, I was taken home.They picked up when they said, thank you very much.

I have complete confidence in Mr. Don Moss. Mr. Moss sold us the exact fusion that we wanted. 1987 Ford Windstar-Poor Quality 1993 Ford Aerostar-Excellent Quality 1997 Ford Windstar-Excellent Quality

I love dealing with Napa Ford. They are more like family to us and we do send our friends and family to Napa Ford.It's not a usual experience, we are treated so well and that's the reason we will continue future purchases with Napa Ford.

They take good care of me.

#8C-I do all the time. They Have one of the better Service Depts.

Very professional dealership, friendly, helpful, knowledgeable and a true pleasure to deal with. I will buy future vehicles from Napa Ford, Lincoln Mercury.

Ruben at Napa Ford was very personable and a wonderful young man.

We had very good service, Sales person was great! Dave & Robert were a Great Help. Thank-you

Very nice salesman.Very easy to work with.

What more can I say.

Thank you so much for the lovely bouquet of roses! I was pleasantly surprised and delighted.

Completely Satisfied !!!

Napa Ford made this purchase the most satisfying of all my vehicle purchases ever! The owner (Kevin) was helpful, the sales team was knowledgeable. Everyone made this purchase fun and worry free. Thank you.

Walt, Thank you for your excellent service and to the team who worked directly on my truck for the level of care.

Jim Belt is an excellent salesman. Napa Ford is lucky to have him. Second car purchased from him. Owner Kevin Massey very helpful and very nice to us. Even sent flowers to us a week later. Thanks Kevin

I just wanted to express my appreciation for all the help I received in the Service Department. I had my air conditioner fixed at no cost to me ( It was still under warranty). My antenna was somehow taken while it was being repaired and that was fixed as well. I had a ride home without a wait on all 3 times I dropped my car off and was picked up all 3 times without a wait as well. Everyone was very curtious and friendly. I just wanted to let you know that you have a wonderful Service Department and I want to personally acknowledge Kelle for her help. I think she deserves a raise or something for all her hard work. Thanks for taking the time to read my e-mail. Sam

To the Editor of the Napa Register: I would like to extend Kudos to a great service...That service is our own local Napa Ford dealership. They have been under new leadership for the past few years and I had the privilege of meeting and the honor of doing business with this upstanding individual Kevin Massie and his team.I had been looking for a used vehicle for the past 6 months and visited many of our local used car dealerships which tout "the best deal in town without a doubt" but, I found otherwise... the absolute best deal I could find with the least amount of hassle was at our own local Napa Ford. I spotted a 2007 used car on the lot early Sunday morning and called the dealership to inquire. I was given the details and asked if I would like to drive the vehicle. I agreed to go down and give it a spin. From the moment I walked in I was treated with respect and felt like the saleman helping me Ben Parkin and theur amazing Financing Mgr. Dennis Spinelli really had my back and were working for me. They wanted to see me drive away in my dream car for the best deal they could make. I know this sounds crazy but they went to bat for me like I was their own sister...not just a lady who walked in off the street. They got to know me...I go to know them, we became family and I walked away with my dream car an 07 Toyota FJ Cruiser with less than 3000 miles on it and all the bells and whistles.. even my own Dad could not believe r=the deal I got... I know it was becaues Napa Ford is about the community and getting to know the people who live here in this small town and providing them with the best service they can. I know I could not have walked away with a better deal elsewhere...I tried! It was the team at Napa Ford that came through for me. Thank you from the bottom of my heart for a great vehicle and a great deal!! I will always think of you guys at Napa Ford as my family. Sincerely, Jodi Hill

The staff at Napa Valley Ford went above and beyond! They even sent me flowers, Wow !! Jack Rees, my sales guy was wonderful. We now have 3 Fusions in our family , thanks to Jack !!

Excellent Sales & Finance people- Follow up was Great-Flowers sent to my wife-hard act to follow!! Thanks Kevin. Service Dept is #1-Super People.

Everyone there is great-Really like all 3 in Service-they are why I bought my SUV there.

"One of the best in my car buying experience" Robert Jauch

Jack, Thank you very much for everything!! It was a great experience, and I appreciate the high level of attention. Enjoy! Stephanie